Shipping Policy

Shipping Policy


Last updated: June 05, 2020

Thank you for visiting and shopping at MT Mall and


Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy


Shipment processing time


All orders are processed for ready product within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


For product make to order, are processed for “certain time” or “Times to Delivery” that already described in the description of each product.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.



Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout.



Shipment method Estimated delivery time Shipment cost (Malaysia) 3-7 business days Free, Charge, (Thailand) 1-15 business days Free, Charge,
EMS 1-15 business days Free, Charge,
Logistic Service by Air, Sea or  Freight Forward (Local Malaysia, Thailand & International Shipping) 1-15 business days Free, Charge,


Please Refer to each product Shipping Price and Delivery within Malaysia or Thailand or Worlwide


Delivery delays can occasionally occur.



Shipment to P.O. boxes or APO/FPO addresses


MT Mall and ships to addresses within the Malaysia, Thailand, and Worldwide APO/FPO addresses.



Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


MT Mall and is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).




MT Mall and is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.


Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy


We currently do ship outside the Malaysia and Thailand.


Returns Policy


Our Return & Refund Policy provides detailed information about options and procedures for returning your order.



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