Shipping Policy

Shipping Policy

 

Last updated: June 05, 2020

Thank you for visiting and shopping at MT Mall and MalaysiaThai.com.

 

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed for ready product within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

For product make to order, are processed for “certain time” or “Times to Delivery” that already described in the description of each product.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

 

Shipment method Estimated delivery time Shipment cost
SendParcel.com.my (Malaysia) 3-7 business days Free, Charge,
SendParcel.com.my (Thailand) 1-15 business days Free, Charge,
EMS 1-15 business days Free, Charge,
Logistic Service by Air, Sea or  Freight Forward (Local Malaysia, Thailand & International Shipping) 1-15 business days Free, Charge,

 

Please Refer to each product Shipping Price and Delivery within Malaysia or Thailand or Worlwide

 

Delivery delays can occasionally occur.

 

 

Shipment to P.O. boxes or APO/FPO addresses

 

MT Mall and MalaysiaThai.com ships to addresses within the Malaysia, Thailand, and Worldwide APO/FPO addresses.

 

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

MT Mall and MalaysiaThai.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

MT Mall and MalaysiaThai.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 

We currently do ship outside the Malaysia and Thailand.

 

Returns Policy

 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

 

 

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